Privacy policy｜DogLooksGood©

Last updated: September 26, 2026

This policy explains what personal information DogLooksGood collects, why we use it and the choices you have. DogLooksGood is operated by Seoxis Limited (2301, 23/F Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong), which is responsible for your personal information.

Information we collect

  • Information you give us: your name, email address, shipping and billing address, phone number if you provide one, and the content of your messages to our team.
  • Order information: the products you buy, order amounts and delivery details. Payment card details are handled directly by our payment providers and are never stored by us.
  • Browsing information: your IP address, device and browser type, pages viewed and how you arrived on our site, collected through cookies and similar technologies.

How we use it

  • To process, ship and track your orders, and to handle returns and refunds.
  • To answer your questions and provide customer support.
  • To send you news and offers by email, only if you have agreed to receive them.
  • To keep our store secure, prevent fraud and improve our website.
  • To meet our legal and accounting obligations.

Who we share it with

We never sell your personal information. We only share it with the service providers that help us run the store, and only as far as needed:

  • Shopify, which hosts our store and processes checkout.
  • Payment providers, to process your payment securely.
  • Shipping partners and carriers, to deliver your order.
  • Email, review and analytics tools, to communicate with you and understand how our site is used.

We may also disclose information when required by law or to protect our rights.

Cookies

We use cookies to keep your cart, remember your preferences, measure traffic and, with your consent where required, show relevant ads. You can control or delete cookies in your browser settings at any time.

Email marketing

If you subscribe to our emails, you can unsubscribe at any time using the link at the bottom of every email or by writing to us.

Your rights

Depending on where you live, including California and the European Economic Area, you may have the right to access the personal information we hold about you, correct it, delete it, receive a copy of it, or object to certain uses such as marketing. To make a request, email contact@doglooksgood.com. We will answer within 30 days and will not treat you differently for exercising your rights.

Data retention

We keep order information for as long as required by accounting and tax rules, and other information only for as long as it is useful for the purposes above.

International transfers

Our company is based in Hong Kong and our service providers may process data in other countries, including the United States. We rely on providers that apply appropriate safeguards to protect your information.

Children

Our store is not intended for children under 16 and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Seller information

DogLooksGood is operated by Seoxis Limited, a private company limited by shares registered in Hong Kong (Company No. 77667495).
Registered office: 2301, 23/F Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong.
Email: contact@doglooksgood.com