In order to be eligible for a refund, you have to return the product within 30 calendar days since you received your package. Product return shipping fees are not applicable to the customer. The product must be in the same condition that you received it and undamaged in any way.

After we receive the item, we shall process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments, it may take from 5 to 10 business days for a refund to show up on your credit card statement.

If you have more questions, or you would like to initiate the refund, feel free to contact our customer support team at info@doglooksgood.com