In order to be eligible for a refund, you have to return the product within 30 calendar days since you received your package. Product shipment fees are paid by the customer. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take from 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear, or you have more questions feel free to contact our customer support team at info@doglooksgood.com